TotalAccess™ can’t dial because there is no dialtone.

Ensure your modem is on and correctly attached to your computer and phone line. Try plugging the line into a normal phone to see if there is a dial tone.



TotalAccess™ can’t connect to the 800#.

Ensure you have selected the correct modem and speed. If your modem is not in the list, try Default Modem Settings.



An error has occurred transferring via modem.

Ensure you have selected the correct modem, port, and speed. If your modem is not in the list, try Default Modem Settings.